Welcome to tripdeal, the leading online travel agency. By using our website and services, you agree to comply with these Terms and Conditions.
Travel bookings made through our website are subject to availability and confirmation by the respective service provider.
Payment terms, including pricing, billing methods, and refund policies, are detailed on our website and may vary depending on the service provider.
Cancellation and change policies vary by service provider and are subject to their terms and conditions.
We may charge a service fee for cancellations or changes made to bookings.
It is your responsibility to ensure that you have the necessary travel documentation, such as passports, visas, and health certificates, for your travel arrangements.
We are not liable for any consequences resulting from inadequate or incorrect travel documentation.
We act as an intermediary between you and the service providers. While we strive to provide accurate information and facilitate smooth travel experiences, we are not liable for any errors, omissions, or actions of the service providers.
tripdeal cannot assume any responsibilities (to the extent permitted by law) for any losses arising directly or indirectly from the use of, or reliance on, any information found on this website or any linked website.
tripdeal reserve the right to update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
tripdeal does not guarantee that this site is devoid of errors, viruses, or defects.
1. Hotel-Specific Cancellation Policies
Cancellation terms vary by hotel. Please refer to the specific booking details for applicable cancellation rules and deadlines.
2. No Additional Company Fees
We do not charge any extra fees for canceling refundable bookings.
Payment gateway may not refund the transaction fee which is between 2%-3.5%.
3. Refund Processing Time
Refunds are typically processed within 3-15 working days depending on the used payment method.
4. Booking Cancellations
Refunds for booking cancellations are only available if the booking is canceled within the refundable period specified in the booking policy.
5. Non-Refundable Bookings
No refunds will be issued for non-refundable bookings.
Exception: In extraordinary circumstances (e.g., war, natural disasters, or pandemics), exceptions may be considered on a case-by-case basis.
6. Special Circumstances: Bereavement
For non-refundable bookings, refunds due to the death of a traveler or immediate family member are subject to the hotel’s discretion. Our support team is available to assist with negotiations in such cases.
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